At Shopzaan, we strive to provide high-quality sportswear and streetwear that meets your expectations. As our products are custom-made and tailored to your needs, we follow a strict refund and return policy. Please read the details below to understand our guidelines.
1. Order Cancellations
• Orders can be canceled within 24 hours of confirmation at no additional cost.
• Once production has started, cancellations are not allowed, as all items are customized.
• To request a cancellation, contact us via WhatsApp (+1 416 616 9333) or email (info@shopzaan.com).
2. Return Policy
As our products are customized and made-to-order, we only accept returns in the following cases:
• Defective or Damaged Products – If the item received is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
• Manufacturing Errors – If there are errors in printing, embroidery, or design that differ from your approved specifications, we will replace the item or offer store credit.
• Incorrect Item Sent – If you receive an item that is different from what was ordered, we will arrange an exchange at no extra cost.
Non-Returnable Items:
• Customized and personalized products cannot be returned unless they are defective or incorrect.
• Items that have been worn, washed, or altered are not eligible for returns.
• Clearance or sale items are final sale and cannot be returned or exchanged.
Return Process:
• Contact our support team via WhatsApp or email within 48 hours of receiving the item.
• Provide clear photos of the product showing the issue.
• If approved, we will guide you on returning the item and issuing a replacement or store credit.
3. Refund Policy
• Refunds are only issued in cases where a replacement is not possible due to stock unavailability.
• If eligible, refunds will be processed within 7-10 business days to the original payment method.
• Shipping fees are non-refundable, except in cases where the return is due to a Shopzaan error.
Late or Missing Refunds:
• If you haven’t received a refund after 10 business days, check with your bank or payment provider.
• If there is still an issue, contact us at info@shopzaan.com for further assistance.
4. Exchange Policy
We only allow exchanges for defective or incorrect items. If you need a different size or style, you must place a new order.
5. Shipping Returns
• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• For high-value items, we recommend using a trackable shipping service to ensure safe delivery.
• We are not responsible for lost or stolen return packages.
6. Need Help?
For any refund or return inquiries, please reach out via:
📧 Email: info@shopzaan.com
📞 WhatsApp/Call: +1 416 616 9333
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