Welcome to Shopzaan. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. Overview
Shopzaan operates as a sportswear and streetwear brand, offering custom and ready-made apparel through direct customer communication. We do not operate as a full e-commerce store but provide services via WhatsApp, phone, and email. These Terms govern your access to and use of shopzaan.com and all related services.
2. Contact Information
📧 Email: info@shopzaan.com
📞 WhatsApp/Call: +1 416 616 9333
3. Use of Our Services
By using our services, you agree that:
• You are at least 18 years old or have parental consent to use our services.
• You will provide accurate and truthful information when placing an order.
• You will not use our website for any illegal or unauthorized purposes.
• You agree to direct communication via WhatsApp, call, or email for orders and inquiries.
4. Orders and Payments
• All orders are processed manually through WhatsApp, phone, or email.
• Prices, products, and services are subject to change without notice.
• Full payment must be made before production begins. We accept bank transfers, e-transfers, and other secure payment methods.
• We reserve the right to refuse or cancel any order at our discretion. If an order is canceled after payment, a full refund will be issued unless production has started.
5. Refund & Return Policy
• Due to the customized nature of our products, refunds and returns are only accepted if the product is defective, damaged, or incorrect.
• Customers must report issues within 48 hours of receiving the item.
• If eligible for a return, we will provide instructions for the return process.
• Refunds will only be issued if a replacement is not possible.
• Shipping fees are non-refundable unless the return is due to an error on our part.
For full details, please read our Refund & Returns Policy.
6. Intellectual Property
All content on shopzaan.com, including logos, images, product designs, and text, is the property of Shopzaan and is protected under intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
7. Limitation of Liability
Shopzaan is not liable for:
• Any indirect, incidental, or consequential damages related to product use.
• Delays or issues caused by third-party delivery services.
• Errors in orders if incorrect details were provided by the customer.
Our liability shall not exceed the total amount paid for the product or service in question.
8. Privacy Policy
By using our services, you agree to our Privacy Policy. We collect only necessary customer information and do not share personal data with third parties except as required by law.
9. Dispute Resolution
• Any disputes related to our services will first be resolved through informal negotiation.
• If unresolved, disputes shall be settled through binding arbitration under applicable laws in Ontario,Canada.
10. Changes to These Terms
Shopzaan reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our website and services indicates acceptance of the revised terms.
11. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
12. Contact Us
For any questions regarding these Terms, please contact us:
📧 Email: info@shopzaan.com
📞 WhatsApp/Call: +1 416 616 9333